There are 2 ways of getting what you want:
- With force, rules and a heavy hand
- With respect, love and affection, and mutual understanding
The art of negotiation requires education, information, experience, awareness, and an arsenal of tools. I’m not an expert in this area but, more often than not, I seem to be able to get what I want. And my approach, more often than not, in achieving persuasion is with a soft touch and through reaching mutual trust.
Case in point: Police vs bicyclists without helmets